Coffee shops
A warm reply. Even at rush hour.
Whether a review thanks you for the coffee, mentions a wait at the till or comments on an order, reply with care while your team looks after your guests.
Seven Beans Café
Example business
The coffee was good, but today we waited almost 20 minutes. We were already late for work.
Warm, brief and respectful
Thank you for letting us know. We are sorry about the wait - we understand how frustrating that is before work. Please send us the time of your visit privately so we can check what happened with the team.
Reviews that need your attention
A guest notices more than the taste of the coffee: the welcome, the wait and the atmosphere matter too. A draft should respond to the specific detail in the review rather than repeat the same thank-you.
What to add to your settings
- Add the right names for drinks and services, without any sales pitch.
- For a warm tone, keep the wording natural and the sentences short.
- For complaints about an order, check the situation with your team first.
What a reply could sound like
Illustrative example. This is a fictional situation, not a MapsReply customer story.
Review
The coffee was good, but today we waited almost 20 minutes. We were already running late for work.
MapsReply draft
Thank you for letting us know. We are sorry about the wait; we understand how frustrating that is before work. Please send us the time of your visit in a private message so we can look into what happened with the team on shift.
By default, reviews rated 1-3 stars wait for your approval. You can edit the draft in your workspace or Telegram. You turn automatic replies on separately and choose which ratings they cover.
From your first location to everyday work
Connect a Google location, complete your MapsReply business profile and choose a tone. Your trial starts once you have connected and selected your first location. It lasts 14 days or 20 replies, whichever comes first, and covers new reviews only. Older reviews are available with a paid subscription, within its allowance.