Who it is for
Replies for your business.
From a morning coffee to a scheduled repair, every business has its own way of talking to customers.
A reply with your business in mind
Tell MapsReply about your services, rules and preferred tone. Drafts take these settings into account, and you check the wording before publication.
Choose your industry below. Each has its own scenario and an example reply.
These examples illustrate how the service works, without invented customer results.
- Coffee shopsWhether a review thanks you for the coffee, mentions a wait at the till or comments on an order, reply with care while your team looks after your guests. Learn more
- Hair salonsColour, a cut and appointment times all matter to your customers. Keep every reply calm and professional. Learn more
- BarbershopsFriendly replies about bookings, service and haircuts: never overfamiliar, and with no needless excuses. Learn more
- GaragesReply to reviews about repair times, communication and service in plain language. Learn more
- HotelsWhether a guest praises the room or raises a concern about their stay, reply with their experience in mind. Learn more
- RestaurantsReply to praise and comments about dishes, timing and service in your restaurant’s style. Learn more
- Dental practicesConsiderate communication about appointments and service, without revealing medical information in a public reply. Learn more
- Fitness studiosFeedback about workouts, timetables and service gets a supportive tone and clear next steps. Learn more