Hair salons

Mindful of expectations. Tactful in every reply.

Colour, a cut and appointment times all matter to your customers. Keep every reply calm and professional.

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Google review

Mint Hair Studio

Example business

I wanted a cooler shade, but the colour turned out warm. I am still not sure how I feel about the result.

MapsReply reply

Sensitive and professional, without stock promises

Thank you for sharing this. We are sorry the shade was different from what you expected. Please send our receptionist the date of your visit privately so we can discuss the result with your stylist and the possible next steps.

Reviews that need your attention

A result can differ from what the customer had in mind. A reply should acknowledge their experience, without arguing about taste or promising a fix before you have spoken to the stylist.

What to add to your settings

Add accurate service names and the way you address customers.
Do not promise free treatments unless your business rules allow it.
Discuss visit details in private, not in the public reply.

What a reply could sound like

Illustrative example. This is a fictional situation, not a MapsReply customer story.

Review

I was after a cooler shade, but the colour came out warm. I am not sure yet whether I am happy with the result.

MapsReply draft

Thank you for sharing this. We are sorry the shade was different from what you expected. Please message our receptionist the date of your visit privately, and we will talk through the result with the stylist and the options.

By default, reviews rated 1-3 stars wait for your approval. You can edit the draft in your workspace or Telegram. You turn automatic replies on separately and choose which ratings they cover.

From your first location to everyday work

Connect a Google location, complete your MapsReply business profile and choose a tone. Your trial starts once you have connected and selected your first location. It lasts 14 days or 20 replies, whichever comes first, and covers new reviews only. Older reviews are available with a paid subscription, within its allowance.