Dental practices
A tactful reply. No personal details.
Considerate communication about appointments and service, without revealing medical information in a public reply.
Smile Dental
Example business
I waited a long time for my appointment. I would have appreciated being told about the change in advance.
Measured and empathetic, without medical details
Thank you for sharing your feedback. We are sorry the wait caused you inconvenience. Please contact our receptionist privately so we can look into what happened.
Reviews that need your attention
Keep the reply focused on service. Do not confirm in public that someone had treatment, and do not mention a diagnosis or treatment plan. For an individual question, offer a private way to contact reception.
What to add to your settings
- Set a reserved tone and an official way to get in touch.
- Rule out medical details and comments on a person’s condition in public replies.
- Check every draft carefully when a review touches on sensitive circumstances.
What a reply could sound like
Illustrative example. This is a fictional situation, not a MapsReply customer story.
Review
I had a long wait for my appointment. It would help if changes to the time were announced in advance.
MapsReply draft
Thank you for raising this. We are sorry the wait caused you inconvenience. Please contact reception in private so we can look into what happened.
By default, reviews rated 1-3 stars wait for your approval. You can edit the draft in your workspace or Telegram. You turn automatic replies on separately and choose which ratings they cover.
From your first location to everyday work
Connect a Google location, complete your MapsReply business profile and choose a tone. Your trial starts once you have connected and selected your first location. It lasts 14 days or 20 replies, whichever comes first, and covers new reviews only. Older reviews are available with a paid subscription, within its allowance.