Garages
Clear about service. No technical guesswork.
Reply to reviews about repair times, communication and service in plain language.
AutoDoc Garage
Example business
I was told the car would be ready on Thursday, but I collected it on Friday. The repair was done, but I had to ask about the delay myself.
Calm and clear, without technical assumptions
We are sorry about the delay and for not keeping you informed. Please send your order number privately so we can check the repair timeline and how the updates were handled.
Reviews that need your attention
Customers need clear explanations. A reply should not invent the cause of a fault, name a price nobody has confirmed or promise a warranty repair before the job has been checked.
What to add to your settings
- Describe the work your garage offers and how customers can reach the team.
- Add a rule: never invent diagnoses, prices or completion dates.
- Ask for order numbers and vehicle details in private.
What a reply could sound like
Illustrative example. This is a fictional situation, not a MapsReply customer story.
Review
The car was promised for Thursday, but I only collected it on Friday. The repair was done, but I had to ask about the delay myself.
MapsReply draft
We are sorry about the delay and for not keeping you informed. Please send your order number in a private message so we can check the repair timeline and how well we kept you updated.
By default, reviews rated 1-3 stars wait for your approval. You can edit the draft in your workspace or Telegram. You turn automatic replies on separately and choose which ratings they cover.
From your first location to everyday work
Connect a Google location, complete your MapsReply business profile and choose a tone. Your trial starts once you have connected and selected your first location. It lasts 14 days or 20 replies, whichever comes first, and covers new reviews only. Older reviews are available with a paid subscription, within its allowance.