Hotels
Hospitality continues after check-out.
Whether a guest praises the room or raises a concern about their stay, reply with their experience in mind.
Old Town Hotel
Example business
It was clean and the breakfast was good. But the corridor was noisy in the evening, and we had come to get some rest.
Welcoming, attentive and respectful
Thank you for your kind words about the cleanliness and breakfast. We are sorry the noise disturbed your rest. Please send us the dates of your stay privately so we can look into this with the reception team.
Reviews that need your attention
A hotel review often covers several things: cleanliness, breakfast, check-in and noise. Respond to the details the guest mentions, without confirming private information about their stay in public.
What to add to your settings
- Describe your approach to hospitality and the services you offer.
- Do not invent upgrades, compensation or early check-in availability.
- Ask for stay dates and booking details in private.
What a reply could sound like
Illustrative example. This is a fictional situation, not a MapsReply customer story.
Review
Clean, and the breakfast was good. But the corridor was noisy in the evening, and we had come here to rest.
MapsReply draft
Thank you for your kind words about the cleanliness and breakfast. We are sorry the noise disturbed your rest. Please send us the dates of your stay in a private message so we can look into this with the reception team.
By default, reviews rated 1-3 stars wait for your approval. You can edit the draft in your workspace or Telegram. You turn automatic replies on separately and choose which ratings they cover.
From your first location to everyday work
Connect a Google location, complete your MapsReply business profile and choose a tone. Your trial starts once you have connected and selected your first location. It lasts 14 days or 20 replies, whichever comes first, and covers new reviews only. Older reviews are available with a paid subscription, within its allowance.