Restaurants
Guests remember the food. And the attention.
Reply to praise and comments about dishes, timing and service in your restaurant’s style.
Linden Bistro
Example business
The pasta was excellent, but our main courses arrived at different times. We wanted to have dinner together.
Welcoming and specific
Thank you for your kind words about the pasta. We are sorry the dishes arrived at different times. Please send us the date and time of your visit privately so we can look into this with the kitchen and front-of-house teams.
Reviews that need your attention
A reply can thank a guest for a dish while acknowledging a problem with timing. Do not replace a real conversation with made-up explanations from the kitchen or promotional offers.
What to add to your settings
- Add the correct dish names and describe your restaurant’s tone.
- Check the visit details before explaining the cause of a problem.
- Do not promise discounts or gifts without a decision from the person responsible.
What a reply could sound like
Illustrative example. This is a fictional situation, not a MapsReply customer story.
Review
The pasta was excellent, but the hot dishes did not arrive for everyone at the same time. We wanted to eat together.
MapsReply draft
Thank you for your kind words about the pasta. We are sorry the dishes arrived at different times. Please send us the date and time of your visit in a private message so we can look into this with the kitchen and front-of-house teams.
By default, reviews rated 1-3 stars wait for your approval. You can edit the draft in your workspace or Telegram. You turn automatic replies on separately and choose which ratings they cover.
From your first location to everyday work
Connect a Google location, complete your MapsReply business profile and choose a tone. Your trial starts once you have connected and selected your first location. It lasts 14 days or 20 replies, whichever comes first, and covers new reviews only. Older reviews are available with a paid subscription, within its allowance.