Fitness studios
Support in the studio. Attention in every reply.
Feedback about workouts, timetables and service gets a supportive tone and clear next steps.
Form Fitness Studio
Example business
The trainer is great, but the evening class keeps being moved. It makes it difficult to plan my week.
Supportive and practical, without promising results
Thank you for your kind words about the trainer. We understand that schedule changes make it harder to plan your sessions. Please tell our receptionist which class you mean so we can check the current timetable.
Reviews that need your attention
People care about the trainer, the atmosphere and a timetable they can rely on. A reply should address the experience described, without promising a physical result or schedule changes that have not been confirmed.
What to add to your settings
- Describe your class formats and your rules for rescheduling a booking.
- Keep a supportive tone and never comment on how someone looks.
- Do not invent changes to memberships or timetables, or promise training results.
What a reply could sound like
Illustrative example. This is a fictional situation, not a MapsReply customer story.
Review
The trainer is great, but the evening class is often rescheduled. It is hard to plan my week.
MapsReply draft
Thank you for your kind words about the trainer. We understand that schedule changes make it harder to plan your sessions. Please tell reception which class you mean and we will check the current timetable.
By default, reviews rated 1-3 stars wait for your approval. You can edit the draft in your workspace or Telegram. You turn automatic replies on separately and choose which ratings they cover.
From your first location to everyday work
Connect a Google location, complete your MapsReply business profile and choose a tone. Your trial starts once you have connected and selected your first location. It lasts 14 days or 20 replies, whichever comes first, and covers new reviews only. Older reviews are available with a paid subscription, within its allowance.