Data deletion

This is an English translation for convenience. If it differs from the Ukrainian version, the Ukrainian version applies.

You control MapsReply’s access to Google and can request deletion of your data. Turning off automatic replies, disconnecting Google, deleting your account and cancelling your subscription are separate actions.

Turn off automatic replies

Turn off automatic mode in the settings of the relevant location. New automatic publications stop; your account, drafts and replies already posted remain. If a request has already been sent to Google, its outcome is checked separately.

Revoke Google access

Open third-party connections in your Google Account, find MapsReply and remove the access granted. This stops further use of that permission but does not close your MapsReply account or cancel your subscription.

You can also email info@mapsreply.com to request disconnection. Once notified that you are ending your use of the integration, we disconnect the profile from the service within seven working days at the latest. No new publications are made after the permission is revoked.

Request deletion of your data or account

1. Email info@mapsreply.com from your account email address.
2. Use the subject line “MapsReply data deletion” and state the scope you want: one location, the Google connection or the whole account.
3. We verify that the account belongs to you and then confirm completion or tell you the lawful grounds for keeping particular information.

Do not send passwords, Google tokens, API keys, full card details or copies of documents unless we have made a justified separate request. Requests are dealt with within the time limits set by applicable law.

What deletion covers

Within 7 working days of confirming account ownership and the scope of the request, we stop the related jobs, stop using the access, delete stored tokens and disconnect Telegram. We delete business profile data, copies of reviews, drafts and their versions unless there is a lawful basis for keeping them longer.

Daily backups of our VPS in Germany are kept by Contabo for up to 7 calendar days. After working data is deleted, its earlier backups leave this cycle within the following 7 days; they are not used for the normal operation of the service. Before a restored copy is opened, we reapply revoked access and completed deletion requests. In all cases, copies of Google content are limited to an overall period of up to 30 calendar days from receipt.

We confirm completion or explain which records have a lawful basis for being kept longer and for how long. Third-party providers’ own deletion rules also apply; closing your account does not mean that data already passed to them is physically erased immediately.

What remains in other services

Customer reviews and replies published on Google are not deleted when you close your MapsReply account. You can manage your own replies through Google Business Profile. Messages already delivered may remain in your Telegram chat.

Accounting documents and necessary records of payments, fraud prevention and disputes are kept to the extent and for the periods required by law. This is not a reason to keep unnecessary review text.

Cancelling your subscription

Before deleting your account, cancel automatic renewal as described in Payment and refunds. If you cannot access your workspace, contact support. Revoking Google access does not by itself stop your subscription.