Device repair
Clear about the repair. No guesswork.
Plain words about timing, cost and the outcome of a repair, with no guesses about the fault.
Quiet Fan Repair
Example business
I collected my laptop after the repair, and two days later it started shutting down on its own again. Now I am not sure the repair was worth it.
Attentive, without technical assumptions
It is frustrating when a problem comes back after a repair, and we understand your disappointment. Please send your order number privately and we will look into what was done and get back to you.
Reviews that need your attention
A customer hands over a device without knowing what is wrong, so timing, cost and whether the fault returns matter most. Do not guess the cause of a fault, quote a price before the order has been checked or promise a free repeat repair before the warranty terms are confirmed. Ask for the order number in private.
What to add to your settings
- State which devices you repair and how customers can check an order’s status.
- Add a rule: never guess the cause of a fault, the price or the completion date.
- Do not mention data on a customer’s device in a public reply: files, messages or passwords.
What a reply could sound like
Illustrative example. This is a fictional situation, not a MapsReply customer story.
Review
I handed in my phone for a screen replacement and was told two days. Five have passed with no call, so I had to phone them myself.
MapsReply draft
Thank you for writing. We are sorry you waited five days without hearing from us and had to call yourself. Please send your order number in a private message so we can check where the repair stands and get back to you.
By default, reviews rated 1-3 stars wait for your approval. You can edit the draft in your workspace or Telegram. You turn automatic replies on separately and choose which ratings they cover.
From your first location to everyday work
Connect a Google location, complete your MapsReply business profile and choose a tone. Your trial starts once you have connected and selected your first location. It lasts 14 days or 20 replies, whichever comes first, and covers new reviews only. Older reviews are available with a paid subscription, within its allowance.