Learning centres
Warm about the lessons. Careful about the student.
Reply to reviews about lessons and schedules without revealing children’s personal details.
New Page Learning Centre
Example business
The teacher explains things clearly and I enjoy the classes. But there are no comments on my homework, so I do not know what to fix.
Friendly, practical, respectful
We are glad you enjoy the classes and your teacher. You are right that without comments on homework it is hard to see where to go next. Please send us your course name and group and we will talk it over with the teacher.
Reviews that need your attention
Students and parents write about the teacher, the timetable, the programme and results. Name the course or lesson, but never a child’s surname, progress or behaviour. Do not promise a learning outcome, an exam score or a certificate unless the programme guarantees it. For questions about timetables and payment, invite the author to contact reception in private.
What to add to your settings
- State your courses, the format (online or in person) and a contact for reception.
- Add a rule: no children’s surnames, progress or behaviour in public replies.
- Do not promise learning outcomes, exam scores or admission.
What a reply could sound like
Illustrative example. This is a fictional situation, not a MapsReply customer story.
Review
My child has been on the programming course for a month, but lessons were moved twice at the last minute and we only found out on the day.
MapsReply draft
Thank you for telling us. We understand how inconvenient it is when a timetable changes at the last minute and a family plans its day around it. Please send reception the course name and group in a private message and we will work out how to announce changes in good time.
By default, reviews rated 1-3 stars wait for your approval. You can edit the draft in your workspace or Telegram. You turn automatic replies on separately and choose which ratings they cover.
From your first location to everyday work
Connect a Google location, complete your MapsReply business profile and choose a tone. Your trial starts once you have connected and selected your first location. It lasts 14 days or 20 replies, whichever comes first, and covers new reviews only. Older reviews are available with a paid subscription, within its allowance.